Mystery Shopping Panel Frequently Asked Questions

What is the ABILITY Mystery Shopping panel?

The ABILITY Mystery Shopping and Evaluation panel allows people with disabilities the opportunity to receive compensation for participating in Mystery Shopping and other evaluation opportunities. As a panel member you will be sent to retail and other types of establishments. You will be given specific instructions on scenarios to complete in order to assess service quality. After you have completed these scenarios you will fill out a form summarizing your experience. A few weeks later you receive a check from us as appreciation for your time and effort.

What is the difference between this panel and the market research panel?

The Market Research panel is used for

• Market Research
• Opinion Polls
• Surveys
• Brand Awareness Studies
• Polls
• Focus Groups
• Other types of specialized studies.

The Mystery Shopping/Evaluation Panel is used for the following services:

• Mystery Shopping
• Product Evaluations
• Service Evaluations
• Usability Testing
• Recruitment  and Sourcing

We highly recommend that our panelists sign up for both panels. This helps ensure that you do not miss any opportunities.

What is Mystery Shopping?

Mystery Shopping is an objective view of your business/organization through the eyes of your customer. A Mystery Shopper visits your business anonymously, posing as a regular customer, to experience and evaluate the level of customer service provided. Mystery shopping provides management with a detailed assessment of employee performance and the variables that affect your customer's experience and satisfaction.

How much money can I make on a shop?

Each assignment is different. When you receive the shop directions you will be provided with the exact amount that you will be paid for completing the assignment.

How many assignments can I expect?

The amount of work you could receive varies. There are many factors that our firm uses when assigning shops. These include but not limited to:

• Location
• Disability
• Demographics
• Shopper's reputation with our firm
• Assistive Technology Usage
• Time and Date Availability
• Ability to get transportation

We make no guarantees on the amount of work that you will receive.

Can I do only telephone shops?

Yes if you prefer You have the right to refuse any assignment.

What is the Independent Contractor Agreement?

This document establishes the relationship between you and our firm. You can read our Independent Contractor Agreement here

Do you pay for transportation?

Yes we understand the unique needs of shoppers with disabilities and we reimburse for transportation on a case by case basis.

Is this a full time job?

No this is not a full time job, nor is it a get rich quick scheme. It is simply an opportunity to make some extra money while evaluating products and services.

What is your pay range for shops?

Pay ranges vary depending on a variety of factors such as type of shop, duration, and requirements. You will be notified in the assignment email of what you will be paid for completing the assignment.

How often do you pay?

We send out payments once a month on the 15th for the previous month's work.

What payment methods do you offer?

You can choose to receive payment either via regular mail or paypal.

What is Paypal?

A quick and easy way to receive payments for completed assignments. Paypal allows you to receive your payment electronically. To find out more and/or signup for a free account please visit the Paypal website.

How can I tell my friends about the panel?

Simply refer them to the main panel website at http://www.abilitypanel.com

Is this a get rich quick scam?

No we are a legitimate market research and mystery shopping firm. Unlike get rich quick schemes you do not have to pay us to be a member of any of our panels. Your responses will be used to help improve customer service, educate policy makers, and shape tomorrow's products.

What types of shops are available?

We offer many types of shops which include but not limited to:

• Website Shops
• Sales & Service Shops
• Telephone Shops
• Compliance Shops
• Human Resources Shops
• Restaurant Shops
• Retail Shops

Who uses Mystery Shopping?

Mystery Shopping is currently heavily used in both corporate america and by government agencies. It is an essential tool that allows these organizations to find out first hand how their customers are being treated.

Why do you need shoppers with disabilities?

People with disabilities are a large, diverse audience that has been often ignored by mainstream corporate america. Like all americans these individuals have unique needs, wants, and desires. The ABILITY Mystery Shopping panel is the first nationwide mystery shopping service dedicated to people with disabilities. By joining our Mystery Shopping panel you will not only be making history you will also have the opportunity to improve customer service for people with disabilities and the general public nationwide.

Do I have to have an email address to sign up?

Yes. If you need help setting up an email account please feel free to contact us.

What do I do if I have problems accessing a survey?

If you have any issues accessing any of our online surveys, our staff will be more than happy to assist you. All survey emails will contain contact information for assistance.

Are your surveys accessible?

Every effort is made to ensure that our online surveys are accessible to people with disabilities that use assistive technologies. Each survey is tested using real people with disabilities.

How do I sign up to be a Shopper?

You can sign up for either one of our panels at the following address:

http://www.abilitypanel.com/join.html

Does it cost anything to sign up to be a shopper?

No. It is 100% free to sign up as a shopper with us. It is also free to join our market research panel.

Can people from outside the United States signup for your panels?

Unfortunately, at this time we can only signup panelists from the United States. However, there are future plans for expansion so please continue to watch this site.

How can I edit my data on file with the ABILITY Panels?

We are in the process of creating an accessible members only area for our panelists. An email will be sent out to all panelists with the address to this site and access information.

I plan to sign up for both panels. Can I user the same username and password on both forms?

Yes. Please use the same desired username and password on both forms. This username and password will give you access to the members only area that allows you to edit your data on file for both panels.

Did You Know?

There is an online resource for people with disabilities ran by the U.S. Government. It's located at:

Disabilityinfo.gov

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