Mystery Shopping Solutions

Compliance Shopping/Audits: Some businesses are concerned with compliance issues more than in sales.  Some instances where these are key are airports, distributors, franchise networks and financial institutions. We provide specialized compliancy reports, as well as more than enough information to make the necessary improvements. 

Sales and Service Shopping: Sales and service shopping applies to brick-n-mortar facilities, like restaurants and retail, but it also applies to car dealerships, malls and  mass retail.  We even shop hospitals, doctors, funeral services, parking facilities, high-end sales groups and movie theatres. 

Telephone and Call Center Shopping: This is an evaluation of phone services, call expediting, receptionists/operators, sales staff and overall impression based on telephone interaction.  It can even include follow-up and the subtleties and distinctions of selling. Evaluations are provided to enhance performance.

Web Site Shopping: This is our newest, but most needed service.  We are shopping web sites for general usability, content, functionality, look and feel.  We appraise their tech support, sales, especially in regard to responsiveness and skill, and customer service through calls recorded and attached to shops.  We also address ordering and delivery to assure overall quality.  We have found more glitches than you can even imagine in our search for perfection.  These companies benefit 1,000 fold in keeping on top of their #1 marketing investment.

Human Resources Shopping: Tests the hiring and recruiting process, insuring that the HR department is inline legally and ethically.  This can include diversity initiatives, like bilingual and disability services.  In some areas, these issues are important to a business and we can work these into shops to insure that these populations are being served well.  Often this shopping service can be very expensive but worth the cost in deterring legal fees later.

Competition Shopping: Clients want to find out what their key competitors are doing, how they are selling or what distinctions they have over them. The bottom line is “If the two businesses or products were standing side by side, which would you pick and why?

Small Business Solutions: We have standardized programs for specific industries in order to allow small businesses to implement programs that may otherwise not be affordable. We are committed to working with all businesses who are invested in better customer service and increased profitability.

Please fill out our mystery shopping quote form form to find out what we can do for you.

Did You Know?

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